IN.BALANCE does not provide emergency or crisis support. In a mental health emergency, please call 000, 24 hours/7 days.

We all need additional support at times. Please take care and reach out where it is helpful or needed.

The following list may be helpful if you are not experiencing an emergency, but wish to access additional help. These options are not exhaustive, but may help you navigate the most appropriate support pathways for yourself or a loved one.

AREA MENTAL HEALTH SERVICES TRIAGE

Generally provide the first point of contact for people seeking a specialist mental health response.
Phone numbers are available in each area or ‘catchment’ in Victoria.
Inner-East Psychiatric Triage (area in which IN.BALANCE is located): 1300 558 862
24 hours/7 days

For a list of mental health triage telephone numbers by area, please visit: http://www3.health.vic.gov.au/mentalhealthservices/

Nurse-on-call
Expert health advice from a nurse
1300 60 60 24
24 hours/7 days

Beyondblue
Depression, anxiety and related disorders
1300 22 4636
24 hours/7 days

Lifeline
Crisis support, suicide prevention and mental health support services
13 11 14
24 hours/7 days

Suicide call back
24-hour crisis support and counselling
1300 659 467
24 hours/7 days

SuicideLine VIC
People affected by suicide
1300 651 251
24 hours/7 days

SANE
People affected by complex mental health issues
1800 187 263
10am – 10pm weekdays

THE FOLLOWING SERVICES OFFER SUPPORT FOR INDIVIDUALS WITH SPECIFIC NEEDS OR FOR SPECIFIC COMMUNITIES:

Kids HelpLine
Telephone counselling service for people aged between 5 and 25 years
1800 55 1800
24 hours/7days

headspace
Young people aged 12–25 years old
1800 650 890
Telephone: 10pm to 1am
Online counselling: 1pm to 1am

Parentline
Parents and carers with children from birth to 18 years
13 22 89
8 am–midnight/7 days

Safe Steps (Family Violence Response Centre)
Family violence support
1800 015 188
24 hours/7 days

Switchboard
Gay, lesbian, bisexual, transgender and intersex communities
9663 2939 or 1800 184 527
Mon–Thurs 6 pm–10 pm
Fri–Sun 6pm–9pm

Sexual Assault Crisis Line Victoria
Victims/survivors of past and recent sexual assault
1800 806 292
5 pm–9 am/7 days

Griefline
Support for experiencing loss and grief.
1300 845 745
12 noon–3 am/7 days

DirectLine
People impacted by drug use
1800 888 236
24 hours/7 days

Family Drug Help
People impacted by drug use
1300 660 068
9am–9pm weekdays

PANDA
Post or ante natal depression
1300 726 306
9 am–7 pm weekdays

Gambling helpline
Gambling support
1800 858 858
24 hours/7 days

OCD and Anxiety helpline
Anxiety disorders and depression
1300 269 438 or 9830 0533
10am–4pm weekdays

Mensline
Men dealing with relationship problems
1300 78 99 78
24 hours/7 days

Bush support line
People in rural and remote areas
1800 805 391
24 hours/7 days

The above support services references resources compiled by the Victorian government. You can view the original list of resources at: https://www2.health.vic.gov.au/mental-health/mental-health-services/support-and-intervention/telephone-and-online-services

If you are based in another state or territory in Australia, please also consider referring to your state and local government webpages to ensure that you access relevant local options.